Legal notice

LEGAL NOTICE

Effective Date: September 7, 2026

Welcome to Rooh e Rang.

This Legal Notice governs your access to and use of the Rooh e Rang website, including www.rooherang.store, its webpages, online store, product listings, content, images, services, communications, and any other digital services operated by or on behalf of Rooh e Rang.

By accessing, browsing, using, or purchasing from our website, you acknowledge that you have read, understood, and agreed to the terms contained in this Legal Notice and the other policies published on our website.

If you do not agree with any part of these terms, please do not use the website or place an order.

1. BUSINESS INFORMATION

The website www.rooherang.store is operated under the brand name:

Rooh e Rang

Legal Business/Owner Name: [Farkhanda Khan]

Business Address: [Lahore, Punjab Pakistab]

Country: Pakistan

Email: [rooherangpk1996@gmail.com]

Phone/WhatsApp: [03154206140]

Website: www.rooherang.store

Where applicable, the legal entity or individual responsible for operating the store may be different from the public-facing brand name “Rooh e Rang.”

Customers may contact us using the contact information published on our website for questions, complaints, orders, returns, refunds, or other matters relating to the store.

2. PURPOSE OF THIS LEGAL NOTICE

This Legal Notice establishes the general legal terms applicable to your use of the Rooh e Rang website.

It should be read together with all other policies and terms published on our website, including, where applicable:

  • Shipping Policy

  • Returns & Refund Policy

  • Privacy Policy

  • Terms & Conditions

  • Cookie Policy

  • Payment Terms

  • Size Guide

  • Product-specific terms

  • Promotional terms and conditions

If a particular policy contains specific rules relating to a particular subject, those specific rules will apply to that subject.

3. ACCEPTANCE OF TERMS

By using our website, you confirm that:

  1. You have read this Legal Notice.

  2. You understand its contents.

  3. You agree to comply with applicable laws.

  4. You agree to use the website only for lawful purposes.

  5. You will provide accurate information when placing an order.

  6. You will not misuse, damage, disrupt, or attempt to gain unauthorized access to the website.

  7. You understand that additional policies may apply to purchases and services.

If you do not agree to these terms, you should discontinue use of the website.

4. WEBSITE USE

You may use the Rooh e Rang website for legitimate personal shopping and informational purposes.

You must not use the website for any unlawful, fraudulent, abusive, malicious, or unauthorized purpose.

You must not:

  • Attempt to gain unauthorized access to our website.

  • Attempt to access another customer's account.

  • Introduce malicious software, viruses, malware, or harmful code.

  • Interfere with website functionality.

  • Attempt to overload or disrupt our servers.

  • Scrape or copy website content without authorization.

  • Use automated systems to collect website data without permission.

  • Use our website to commit fraud.

  • Submit false or misleading information.

  • Impersonate another person or business.

  • Attempt to circumvent website security.

  • Use our content for commercial purposes without permission.

  • Engage in activities that may damage Rooh e Rang or its customers.

We reserve the right to restrict, suspend, or terminate access to the website where we reasonably believe that these terms have been violated.

5. ELECTRONIC COMMUNICATION

When you visit our website, place an order, create an account, contact us, or communicate with us electronically, you consent to receiving electronic communications from us where permitted by applicable law.

These communications may include:

  • Order confirmations

  • Payment confirmations

  • Shipping updates

  • Delivery updates

  • Customer service communications

  • Account-related messages

  • Return or refund communications

  • Important policy updates

  • Promotional communications where applicable and permitted

Electronic communications may be provided by email, SMS, WhatsApp, website notifications, or other communication methods made available by Rooh e Rang.

Electronic records may be maintained as evidence of transactions and communications in accordance with applicable law.

Pakistan's Electronic Transactions Ordinance, 2002 provides a legal framework for electronic forms of records and transactions.

6. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, colors, sizes, availability, and other information displayed on our website are accurate.

However, minor differences may occur.

For example, product colors may appear differently depending on:

  • Your device

  • Screen settings

  • Brightness

  • Display technology

  • Lighting conditions

  • Photography conditions

For clothing and fashion products, minor variations in:

  • Color

  • Embroidery

  • Printing

  • Fabric texture

  • Finishing

  • Measurements

  • Pattern placement

may occur because of manufacturing, photography, fabric characteristics, or screen representation.

Such minor variations do not necessarily constitute a defect.

7. PRODUCT AVAILABILITY

Products displayed on the website are subject to availability.

We may:

  • Add products

  • Remove products

  • Change product designs

  • Change colors

  • Change sizes

  • Discontinue products

  • Limit quantities

  • Temporarily suspend products

  • Correct product information

at any time without prior notice.

Adding a product to your cart does not necessarily guarantee that the product will remain available until checkout is completed.

8. PRICING

We make reasonable efforts to display accurate product prices.

However, pricing errors may occasionally occur because of:

  • Technical errors

  • Typographical errors

  • System errors

  • Incorrect product data

  • Currency conversion issues

  • Promotional configuration errors

If an obvious pricing error occurs, Rooh e Rang reserves the right to review the affected order.

Where permitted by applicable law, we may cancel an order affected by an obvious pricing error and provide an appropriate resolution to the customer.

Any applicable taxes, shipping charges, customs duties, or other charges will be handled according to the information presented at checkout and applicable law.

9. ORDERS

Placing an order through our website constitutes an offer to purchase the selected products.

An order is not necessarily considered finally accepted merely because you have received an automated order confirmation.

We reserve the right to refuse or cancel an order in appropriate circumstances, including where:

  • A product is unavailable.

  • There is a pricing or listing error.

  • Payment cannot be verified.

  • Fraud or suspicious activity is suspected.

  • The shipping destination is not serviceable.

  • Incorrect information was provided.

  • The order violates applicable law or our policies.

  • Technical errors affected the transaction.

  • Quantity restrictions have been exceeded.

  • Other legitimate operational circumstances prevent fulfillment.

If we cancel an order after payment has been received, the applicable amount will be handled according to our Refund Policy and applicable law.

10. CUSTOMER INFORMATION

When placing an order, customers must provide accurate and complete information.

This may include:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing information

  • Payment information where required

  • Other information necessary to process the order

Customers are responsible for ensuring that submitted information is correct.

Rooh e Rang is not responsible for problems caused by inaccurate information supplied by the customer.

11. PAYMENT

Payments are processed through the payment methods made available at checkout.

Depending on the payment method, payment may be processed by an independent payment provider.

Rooh e Rang may not directly store complete payment-card information when payment is processed by a third-party payment provider.

Customers must comply with the applicable terms of their payment provider.

We reserve the right to refuse or cancel transactions where fraudulent or unauthorized payment activity is suspected.

12. FRAUD PREVENTION

Rooh e Rang may use reasonable measures to detect and prevent fraudulent transactions.

An order may be reviewed, delayed, rejected, or cancelled if we reasonably suspect:

  • Unauthorized payment activity

  • Identity misuse

  • Multiple fraudulent transactions

  • False customer information

  • Payment manipulation

  • Abuse of promotional codes

  • Chargeback abuse

  • Other fraudulent behavior

Where appropriate, information relating to suspected fraud may be shared with payment providers, shipping providers, law-enforcement authorities, or other relevant parties in accordance with applicable law.

13. SHIPPING

Shipping is governed by our Shipping Policy.

Delivery times are estimates unless expressly stated otherwise.

Rooh e Rang is not responsible for delays resulting from circumstances outside our reasonable control, including:

  • Customs clearance

  • Courier delays

  • Weather

  • Natural disasters

  • Government restrictions

  • Transportation disruptions

  • Incorrect addresses

  • Public holidays

  • International shipping restrictions

International customers may be responsible for applicable customs duties, taxes, import charges, and other destination-country fees.

14. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges, cancellations, and refunds are governed by the Rooh e Rang Returns & Refund Policy.

Customers should review that policy before purchasing.

Certain products may be subject to specific return or exchange restrictions where permitted by applicable law, including products that have been worn, washed, damaged, altered, or otherwise used beyond reasonable inspection.

Any return or refund restrictions will be communicated in the applicable policy.

Nothing in this Legal Notice is intended to unlawfully exclude rights that cannot legally be excluded.

15. INTELLECTUAL PROPERTY

Unless otherwise stated, all intellectual property displayed on the Rooh e Rang website belongs to Rooh e Rang or its respective licensors.

This may include:

  • Brand names

  • Logos

  • Product photographs

  • Fashion photographs

  • Graphics

  • Designs

  • Website layouts

  • Text

  • Product descriptions

  • Videos

  • Illustrations

  • Icons

  • Marketing materials

  • Original artwork

  • Website code

  • Other creative content

These materials may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, license, or commercially exploit our intellectual property without prior written permission.

16. USE OF PRODUCT PHOTOGRAPHS

Product photographs are provided for identification and purchasing purposes.

You may not download, reproduce, modify, redistribute, sell, or use Rooh e Rang product photographs for another business or commercial purpose without written permission.

Unauthorized use of our photographs, branding, product descriptions, or other creative materials may result in legal action where appropriate.

17. TRADEMARKS AND BRANDING

“Rooh e Rang,” associated logos, brand identity, slogans, designs, and other brand elements may constitute trademarks, trade names, copyrighted works, or other protected intellectual property.

You may not use our branding in a manner that:

  • Suggests unauthorized affiliation.

  • Creates confusion.

  • Misrepresents sponsorship.

  • Impersonates Rooh e Rang.

  • Damages our reputation.

  • Violates applicable law.

18. THIRD-PARTY SERVICES

Our website may rely on third-party services and platforms, including:

  • Shopify

  • Payment processors

  • Shipping companies

  • Analytics services

  • Marketing platforms

  • Social media platforms

  • Email services

  • Customer-support services

  • Fraud-prevention services

Third-party services may operate under their own terms and privacy policies.

Rooh e Rang does not control every aspect of third-party services and cannot guarantee their uninterrupted availability.

Your use of third-party services may therefore be subject to the relevant provider's terms.

19. EXTERNAL LINKS

Our website may contain links to third-party websites.

These links may be provided for convenience or additional information.

Rooh e Rang does not necessarily endorse or control third-party websites.

We are not responsible for:

  • Third-party website content

  • Third-party privacy practices

  • Third-party products

  • Third-party services

  • Third-party security

  • Third-party availability

  • Transactions conducted on third-party websites

You access third-party websites at your own discretion.

20. USER-GENERATED CONTENT

If our website allows customers to submit:

  • Reviews

  • Comments

  • Photographs

  • Videos

  • Feedback

  • Testimonials

  • Social media content

  • Other material

you agree not to submit content that:

  • Is unlawful.

  • Is fraudulent.

  • Is defamatory.

  • Is abusive.

  • Is threatening.

  • Infringes intellectual property rights.

  • Violates privacy rights.

  • Contains malicious code.

  • Contains inappropriate material.

  • Impersonates another person.

  • Misleads other customers.

We reserve the right to remove content that violates these requirements or applicable law.

21. CUSTOMER REVIEWS

Customers should provide honest and genuine reviews based on their actual experience.

Reviews must not be:

  • Fake

  • Misleading

  • Purchased

  • Manipulated

  • Defamatory

  • Abusive

  • Fraudulent

  • Submitted on behalf of another person without authorization

Rooh e Rang may remove reviews that violate applicable policies or law.

We aim to present customer feedback fairly and transparently.

22. PRIVACY

Rooh e Rang may collect and process personal information necessary to operate the website and provide services.

This may include information such as:

  • Name

  • Email

  • Phone number

  • Shipping address

  • Billing information

  • Order history

  • Customer-service communications

  • Device information

  • Website usage information

The manner in which personal information is collected, used, stored, and disclosed is explained in our Privacy Policy.

Customers should review our Privacy Policy before using the website.

Pakistan's e-commerce policy also calls for disclosure concerning data protection and the purpose and jurisdiction associated with data handling.

23. COOKIES

Rooh e Rang and third-party service providers may use cookies or similar technologies to:

  • Operate the website

  • Remember preferences

  • Maintain shopping carts

  • Improve website functionality

  • Understand website usage

  • Analyze performance

  • Support marketing activities where applicable

Additional information should be provided in the Rooh e Rang Privacy/Cookie Policy.

24. WEBSITE SECURITY

We take reasonable measures to protect our website and customer information.

However, no online system can be guaranteed to be completely secure.

You acknowledge that:

  • Internet transmission carries inherent risks.

  • No website can guarantee absolute security.

  • Third-party networks may experience failures.

  • Unauthorized attacks may occur despite reasonable safeguards.

You should take reasonable precautions when using the internet, including maintaining appropriate security on your device and protecting your account credentials.

25. ACCOUNT SECURITY

If Rooh e Rang provides customer accounts, you are responsible for maintaining the confidentiality of your login credentials.

You should not:

  • Share your password unnecessarily.

  • Allow unauthorized access to your account.

  • Use another person's account.

  • Attempt to access another customer's account.

If you believe that your account has been compromised, contact us immediately.

Rooh e Rang may suspend an account where unauthorized access, fraud, abuse, or violation of these terms is suspected.

26. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available

  • Error-free

  • Uninterrupted

  • Secure

  • Free of technical defects

The website may occasionally be unavailable because of:

  • Maintenance

  • Updates

  • Server problems

  • Hosting issues

  • Internet disruptions

  • Security incidents

  • Technical failures

  • Third-party service failures

  • Other circumstances outside our reasonable control

27. NO GUARANTEE OF CONTINUOUS AVAILABILITY

Products, promotions, services, website features, and payment methods may not always be available.

Rooh e Rang may modify, suspend, or discontinue any part of the website or its services where reasonably necessary.

Where required by applicable law, appropriate notice or remedies will be provided.

28. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Rooh e Rang website and its content are provided without guarantees beyond those required by law.

We do not guarantee that:

  • Every website feature will always work.

  • Every product will always be available.

  • Website information will never contain errors.

  • Website access will always be uninterrupted.

  • Website content will always be completely current.

  • Third-party services will always function properly.

Nothing in this clause is intended to exclude or limit any legal warranty, guarantee, or consumer right that cannot lawfully be excluded or limited.

29. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Rooh e Rang will not be responsible for losses arising solely from:

  • Website interruptions

  • Third-party service failures

  • Courier delays

  • Incorrect customer information

  • Customs delays

  • Internet disruptions

  • Unauthorized account access caused by the customer's failure to protect credentials

  • Events outside our reasonable control

However, nothing in this Legal Notice is intended to exclude liability where such exclusion is prohibited by applicable law.

Consumer rights and statutory remedies that cannot legally be waived remain unaffected.

30. FORCE MAJEURE

Rooh e Rang will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include:

  • Natural disasters

  • Floods

  • Earthquakes

  • Fire

  • War

  • Terrorism

  • Civil unrest

  • Government action

  • Epidemics or pandemics

  • Strikes

  • Transportation failures

  • Customs restrictions

  • Internet or telecommunications failures

  • Power outages

  • Cybersecurity incidents

  • Supplier disruptions

  • Courier disruptions

  • Other extraordinary circumstances

We will make reasonable efforts to resume normal operations when circumstances permit.

31. PROHIBITED ACTIVITIES

You must not use our website to:

  • Commit fraud.

  • Violate applicable law.

  • Infringe intellectual property.

  • Harass other people.

  • Spread malware.

  • Conduct unauthorized commercial activity.

  • Manipulate prices or promotions.

  • Abuse discounts or promotional codes.

  • Conduct payment fraud.

  • Create fraudulent orders.

  • Submit false reviews.

  • Attempt to disrupt website operations.

  • Collect customer information without authorization.

  • Impersonate Rooh e Rang.

  • Attempt unauthorized access to our systems.

We reserve the right to take appropriate action where prohibited activity is identified.

32. PROMOTIONS AND DISCOUNTS

Promotions, sales, coupon codes, discounts, free-shipping offers, and other campaigns may have separate terms.

Promotional offers may be:

  • Limited by time.

  • Limited by quantity.

  • Limited to specific products.

  • Limited to specific customers.

  • Limited to one use per customer.

  • Subject to minimum order values.

  • Subject to availability.

Unless expressly stated otherwise, promotions cannot be combined.

Rooh e Rang reserves the right to correct obvious promotional errors or withdraw a promotion where necessary.

33. INTERNATIONAL CUSTOMERS

Customers purchasing from outside Pakistan are responsible for ensuring that the products they order can legally be imported into their destination country.

International customers may be responsible for:

  • Customs duties

  • Import taxes

  • VAT

  • Clearance fees

  • Brokerage charges

  • Local government charges

  • Other destination-country requirements

Rooh e Rang does not control foreign customs authorities or their decisions.

34. LEGAL COMPLIANCE

Rooh e Rang intends to conduct its online business in accordance with applicable laws and regulations.

Pakistan's e-commerce policy emphasizes compliance, transparent pricing, consumer information, seller identification, complaint mechanisms, and disclosure of data-protection practices.

Customers are also responsible for complying with laws applicable to their own use of the website and purchase of products.

35. COMPLAINTS

If you have a complaint regarding:

  • A product

  • An order

  • Delivery

  • Payment

  • Customer service

  • Returns

  • Refunds

  • Website operation

  • Privacy

  • Any other issue

please contact us using the contact information published on our website.

When submitting a complaint, please provide:

Order Number:
Full Name:
Email Address:
Phone Number:
Description of Complaint:
Relevant Photographs/Documents, if applicable:

We will review legitimate complaints and attempt to resolve them within a reasonable period.

Pakistan's e-commerce policy recommends that online platforms provide accessible contact details and complaint mechanisms.

36. DISPUTE RESOLUTION

We encourage customers to contact Rooh e Rang first so that we have an opportunity to resolve a dispute informally.

Where a dispute cannot be resolved informally, the parties may pursue any remedies available under applicable law.

Nothing in this Legal Notice prevents a consumer from exercising a mandatory statutory right or remedy that cannot lawfully be waived.

37. GOVERNING LAW

Unless mandatory applicable law provides otherwise, this Legal Notice and your use of the Rooh e Rang website shall be governed by the applicable laws of Pakistan.

The specific courts or jurisdiction applicable to a dispute should be confirmed by the legal owner of Rooh e Rang and reviewed by qualified Pakistani legal counsel before publication.

Proposed jurisdiction: [INSERT CITY/PROVINCE AND COURTS AFTER LEGAL REVIEW]

38. SEVERABILITY

If any provision of this Legal Notice is determined to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions will continue to apply to the extent permitted by law.

The invalid provision should be interpreted or replaced, where legally permissible, in a manner that most closely reflects the original intended purpose.

39. NO WAIVER

If Rooh e Rang does not immediately enforce a provision of this Legal Notice, this does not mean that Rooh e Rang has permanently waived its right to enforce that provision later.

Any waiver must be expressly communicated or otherwise legally established.

40. ASSIGNMENT

Where permitted by applicable law, Rooh e Rang may transfer or assign its rights or obligations in connection with the website or business to a successor, purchaser, affiliate, or other authorized entity.

Customers may not transfer their rights or obligations under these terms without our prior written consent where such consent is legally required.

41. CHANGES TO THIS LEGAL NOTICE

Rooh e Rang may update this Legal Notice from time to time.

Changes may be made because of:

  • Changes in business operations

  • New website features

  • Changes in applicable law

  • Changes in payment methods

  • Changes in shipping arrangements

  • Changes in privacy practices

  • Changes in business structure

  • Other operational or legal requirements

The updated Legal Notice will be published on this page with the revised effective date.

Your continued use of the website after an updated notice is published constitutes acceptance of the updated terms to the extent permitted by applicable law.

42. ENTIRE AGREEMENT

This Legal Notice should be read together with all other policies and terms published by Rooh e Rang.

Depending on the transaction, these may include:

  • Terms & Conditions

  • Shipping Policy

  • Returns & Refund Policy

  • Privacy Policy

  • Cookie Policy

  • Promotional Terms

  • Other applicable policies

Together, these documents describe the rules applicable to your use of the website and purchase of products.

43. CONTACT INFORMATION

For questions, complaints, legal notices, or other communications relating to Rooh e Rang, please use:

Rooh e Rang

Website: www.rooherang.store

Legal Owner: [Farkhanda Khan]

Business Address: [Lahore, Punjab Pakistan]

Email: [rooherangpk1996@gmail.com]

Phone/WhatsApp: [03154206140]

Customer Support Hours: [Mon-Sun, 24hours]

44. FINAL NOTICE

The information provided on the Rooh e Rang website is intended to provide customers with clear information about our products, services, policies, and business practices.

Customers should carefully review product information, pricing, size information, shipping terms, return requirements, and other applicable policies before completing a purchase.

By using the Rooh e Rang website and placing an order, you acknowledge that you have had the opportunity to review the applicable terms and policies.

Thank you for choosing Rooh e Rang.

Rooh e Rang
Elegant Fashion, Delivered to You.