Shipping Policy

Effective Date: September 7, 2026

At Rooh e Rang, we want your shopping experience to be simple, reliable, and enjoyable from the moment you place your order until it arrives at your doorstep.

This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

By placing an order with Rooh e Rang, you agree to the terms outlined below.

1. Where We Ship

Rooh e Rang accepts orders from customers in Pakistan and selected international destinations.

Pakistan

We deliver orders to most serviceable areas across Pakistan.

Delivery availability may vary depending on the customer's city, area, and the courier service available at the delivery address.

International Orders

We also accept international orders where shipping services are available.

International delivery availability, shipping charges, delivery times, customs requirements, and import restrictions may vary depending on the destination country.

Some countries or locations may not be serviceable due to courier restrictions, customs regulations, import restrictions, or other circumstances outside our control.

If your location is not available at checkout, please contact us before placing your order.

2. Order Processing Time

After you place an order, our team will process and prepare your items for shipment.

Orders are normally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Processing time may take longer during:

• Sales and promotional events

• New collection launches

• Eid and other seasonal periods

• Public holidays

• High-volume shopping periods

• Unexpected operational circumstances

Please note that order processing time is separate from shipping and delivery time.

For example, if your order takes 2 business days to process and the estimated shipping time is 5 business days, the total delivery period may be approximately 7 business days.

3. Order Confirmation

After successfully placing an order, you will receive an order confirmation through the contact information provided during checkout.

The confirmation may include:

• Order number

• Products purchased

• Quantity

• Shipping address

• Billing information

• Order total

• Shipping charges, where applicable

Please review your order confirmation carefully.

If you notice an incorrect shipping address, product, size, color, or other information, contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address or modify the order.

4. Shipping Charges

Shipping charges are calculated according to the destination, order details, shipping method, and other applicable factors.

The applicable shipping cost will be displayed during checkout before you complete your purchase.

Shipping charges may differ between:

• Pakistani orders

• International orders

• Different countries

• Different delivery locations

• Different order sizes or weights

Any applicable shipping fee will be shown to you before payment is completed.

5. Estimated Delivery Times

Delivery times depend on the destination and shipping method available for your order.

Estimated delivery times are provided as a guideline and are not guaranteed delivery dates.

Pakistan

Orders delivered within Pakistan generally arrive within the estimated timeframe displayed at checkout or communicated by our shipping provider.

International

International orders may require additional time because of:

• International transportation

• Customs clearance

• Import procedures

• Local courier processing

• Destination-country regulations

• Weather or other unforeseen circumstances

The delivery estimate provided at checkout should therefore be considered an approximate timeframe rather than a guaranteed arrival date.

6. Tracking Your Order

Where tracking is available, you will receive tracking information after your order has been dispatched.

You can use the tracking information provided by the shipping carrier to monitor the progress of your shipment.

Please allow some time for tracking information to become active after your order has been shipped.

In some cases, tracking information may take 24–72 hours to update after the package has been handed to the carrier.

If your tracking information does not update immediately, this does not necessarily mean that your package has stopped moving.

7. Delayed Orders

Although we work to ensure orders are delivered within the estimated timeframe, delays can occasionally occur.

Possible causes include:

• Courier delays

• Customs processing

• Incorrect or incomplete addresses

• Weather conditions

• Public holidays

• Transportation disruptions

• High shipping volumes

• Natural disasters

• Government restrictions

• Customs inspections

• International shipping disruptions

• Other circumstances beyond our control

If your order is delayed, please check your tracking information first.

If the tracking information has not changed for an unusually long period, contact us and we will assist you as much as possible.

8. International Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, VAT, clearance charges, or other fees that may be imposed by the destination country.

These charges are determined by the destination country's customs authorities and are outside the control of Rooh e Rang.

Rooh e Rang does not guarantee that an international order will be exempt from customs duties or taxes.

Before placing an international order, customers are encouraged to check their country's applicable import rules and charges.

Important

If customs duties or other import charges are applied to your shipment, these charges are generally the responsibility of the customer unless otherwise stated at checkout.

Failure to pay applicable customs charges may result in:

• Delivery delays

• The package being held by customs

• The package being returned to the sender

• Additional return or handling charges

Rooh e Rang is not responsible for delays or losses resulting from unpaid customs charges.

9. Customs Clearance

International shipments may be inspected or held by customs authorities.

Customs clearance times vary by country and are not controlled by Rooh e Rang.

A shipment may take longer than the original estimated delivery time if it is selected for inspection or requires additional documentation.

Customers are responsible for providing any information or documentation reasonably required by customs or the local delivery authority.

10. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please make sure that your order includes the correct:

• Full name

• House/building number

• Street/address

• Area/locality

• City

• Postal/ZIP code, where applicable

• Province/state, where applicable

• Country

• Contact telephone number

Rooh e Rang is not responsible for delivery problems caused by an incorrect, incomplete, or outdated shipping address provided by the customer.

If an order is returned to us because the address was incorrect or the recipient could not be reached, additional shipping charges may apply if the customer requests the order to be shipped again.

11. Failed Delivery Attempts

The shipping carrier may make one or more attempts to deliver your package.

A delivery may fail because:

• Nobody is available to receive the package

• The recipient cannot be contacted

• The address is incorrect or incomplete

• The recipient refuses the package

• The delivery location is inaccessible

• Customs requirements have not been completed

• Local delivery restrictions apply

If the carrier returns the package to Rooh e Rang after unsuccessful delivery attempts, additional shipping charges may apply for reshipment.

12. Refused Shipments

If a customer refuses to accept a shipment without a valid reason, the package may be returned to Rooh e Rang.

Any applicable return shipping costs, customs charges, handling charges, or other fees may be deducted from any refund where applicable.

International customers should not refuse a shipment simply because customs duties or taxes are payable.

13. Lost or Missing Packages

Once an order has been handed over to the shipping carrier, it is transported according to the carrier's procedures.

If tracking indicates that a package has been delivered but you have not received it, please:

1. Check with family members, household members, neighbors, building reception, or security staff.

2. Check whether the courier left the package in a safe location.

3. Contact the shipping carrier using the tracking information.

4. Contact Rooh e Rang if the package still cannot be located.

We will work with the shipping provider to investigate the shipment where possible.

However, investigations and claims may require time because the shipping carrier must review the shipment's delivery records.

14. Damaged Packages

If your package arrives visibly damaged, please inspect the package before accepting it where possible.

If the package or products inside appear damaged:

• Take clear photographs of the package.

• Take photographs of the shipping label.

• Take photographs of the damaged products.

• Keep the original packaging.

• Contact Rooh e Rang as soon as possible.

Do not throw away the packaging until the issue has been resolved.

Photographs and other information may be required to investigate a shipping damage claim.

15. Wrong Item Received

If you receive an item that is different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number

• A photograph of the item received

• A photograph of the shipping label

• Details of the item you expected to receive

Our team will review the issue and provide the appropriate solution according to our Returns & Exchanges Policy.

16. Multiple Items in One Order

If your order contains multiple products, we may ship the products together or separately depending on product availability, warehouse processing, packaging requirements, or shipping logistics.

If items are shipped separately, you may receive separate tracking information.

You will not necessarily receive all products in the same package.

17. Pre-Orders and Out-of-Stock Items

If Rooh e Rang offers pre-order products, the product page will contain information regarding the expected availability or dispatch timeframe.

Orders containing pre-order products may be shipped according to the applicable pre-order schedule.

If an order contains both in-stock and pre-order items, the order may be shipped together once all items are available unless otherwise communicated.

18. Sale & Promotional Periods

During major sales, Eid campaigns, collection launches, or other promotional periods, order volumes may increase significantly.

As a result, processing and delivery may take longer than normal.

We appreciate your patience during high-volume periods.

Any special delivery information communicated during a promotional campaign will apply to the relevant orders.

19. Public Holidays

Orders are processed and delivered according to the operating schedules of Rooh e Rang and the relevant shipping carriers.

Public holidays may affect order processing, transportation, and delivery times.

Orders placed immediately before or during public holidays may therefore take longer to arrive.

20. Delivery Delays Beyond Our Control

Rooh e Rang cannot be held responsible for delays caused by circumstances beyond our reasonable control.

These may include, but are not limited to:

• Severe weather

• Floods

• Earthquakes

• Natural disasters

• Wars or civil unrest

• Government restrictions

• Customs delays

• Strikes

• Transportation disruptions

• Courier operational issues

• Border closures

• International shipping disruptions

• Public health emergencies

• Unexpected technical or logistical problems

In such circumstances, we will make reasonable efforts to assist customers and provide available information regarding their shipment.

21. Address Changes

If you need to change your shipping address after placing an order, contact us immediately.

We will try to update the address before the order is shipped.

However, we cannot guarantee that an address change will be possible after an order has entered processing or has already been dispatched.

Once an order has been handed over to the shipping carrier, address changes may need to be handled directly with the carrier and may not always be possible.

22. Shipping Restrictions

Certain products, destinations, or locations may be subject to shipping restrictions.

Rooh e Rang reserves the right to cancel or refund an order if:

• The destination is not serviceable.

• The shipping provider cannot deliver to the destination.

• Import restrictions prevent delivery.

• Customs regulations prohibit the shipment.

• The shipping information is insufficient.

• The order cannot reasonably be fulfilled.

If we are unable to ship your order, we will contact you regarding the available options.

23. Order Cancellation Before Shipment

If you want to cancel your order, contact us as soon as possible.

We will attempt to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

In such cases, the request may be handled under our Returns & Refunds Policy.

24. Shipping & Returns

Shipping charges may not always be refundable when an order is returned.

Return shipping costs may also be the responsibility of the customer depending on the reason for the return and the applicable terms of our Returns & Exchanges Policy.

Please review our Returns & Exchanges Policy before returning an item.

25. Customer Responsibility

Customers are responsible for:

• Providing accurate shipping information.

• Being available to receive the shipment.

• Responding to courier delivery attempts.

• Paying applicable customs duties and taxes on international orders.

• Providing required customs information.

• Checking tracking information where available.

• Contacting us promptly if there is a shipping issue.

26. Delivery Estimates Are Not Guaranteed

All delivery timeframes provided by Rooh e Rang are estimates.

They are intended to help customers understand the expected delivery period but should not be interpreted as guaranteed delivery dates.

Unexpected courier, customs, weather, transportation, or other circumstances may affect delivery times.

We cannot guarantee delivery by a specific date unless an express or guaranteed service is specifically offered and confirmed at checkout.

27. Contact Us About Your Shipment

If you have a question regarding your order or shipment, please contact Rooh e Rang through the contact information provided on our website.

When contacting us about an order, please include your:

Order Number:
Full Name:
Email Address:
Shipping Country/City:
Tracking Number (if available):
Description of the Issue:

Providing this information will help us investigate your request more quickly.

28. Policy Updates

Rooh e Rang reserves the right to update or modify this Shipping Policy when necessary.

Changes may be made to reflect:

• Changes in shipping services

• Changes in delivery regions

• Changes in courier procedures

• Changes in customs requirements

• Changes in business operations

• Legal or regulatory requirements

The updated version will be published on this page with the revised effective date.

29. Acceptance of This Shipping Policy

By placing an order through the Rooh e Rang website, you acknowledge that you have read and understood this Shipping Policy and agree to the shipping terms applicable to your order.

Thank you for choosing Rooh e Rang.

Rooh e Rang — Elegant Fashion, Delivered to You.